Customer Testimonials
Scheduled a test drive. They were not prepared. No one there seemed very familiar with the car I was interested in. Finally, when asking for some lease price examples, I had to wait a very long time to then get numbers that weren’t even close to what I found online ahead of time. Not a great experience at all.
It was my first time buying a car not only at a dealership but my first time buying a car in general. Ford butler made it very easy to pick and choose a vehicle of my liking. They were also very kind and incredibly helpful with any questions I had. They made going to a dealership easy which I’ve always dreaded doing. Thank you butler Acura and butler ford for the amazing car and service.
I have to say "They have great customer service "!!!! With my new car I was in a spot. It needed oil and backup reserve checked. Still trying to get familiar how to operate this car, I looked for the closest dealer. Found this one. Julian was so so kind and helpful. He took very good care if us!!! He even cleaned my fully loaded with dead bugs, windshield. In the meantime David gave us very good directions to get on to the freeway for our Long trip to California for a wedding.
This was all done for us ... Read More Google - Apr 22, 2024
Had a wonderful experience this week and with Matthew Wright. All the people we encountered had a smile in their face and worked with us to get what we want.
New team working on the Acura side, I find to be exceedingly helpful, open, frank, knowledgeable. Recent maintenance visit was a pleasant experience. They also unexpectedly resolved some body work to my great delight.
10 stars. I couldn't be more pleased. They were accommodating of my schedule so I interacted with several people; Max, Eric, Ken, Craig, Jeremy. I bought a used car. Great price, excellent service all throughout. After the sale, Craig showed me the cool stuff my car had to offer.
Exceptional and excellent customer service.
Truck in! Truck out. Same day repair after hitting a bird. The collision center was great. Ordered parts. Took a little time due to back orders. Virgil kept me informed throughout the process. Bruno handed me keys to a super clean truck. Highly recommend
Travis and Virgil in the body shop are so great.
Not sure Butler or Acura even cares but, we have used this service department for years. We thought we could trust them. It just does not seem the same at Butler. We recently had them check our brakes on our MDX because the was shaking when we applied the brakes, so they installed new brakes. We come from Grants Pass, so it is quite the trip for us. The car still shook when we got it home so we decided to take it to another company locally in Grants Pass to look at it. They determined in minutes, the rotors ... Read More Google - Sep 19, 2023
I sent my information to this dealership over a 2003 Mustang I was interested in. They texted and called me promptly right after. I’m in California so not local. I was ready to book a flight the next day. They told me the car is currently in the detail shop and would be ready in two weeks. BUMMER. Anyways, Two weeks later I checked back with them and was informed it was still in their detail shop. I texted them again 3 weeks later and was told the same thing but they told me I would be called/texted as soon ... Read More Google - Sep 14, 2023
Worst auto experience I've ever had. They told me two to four weeks as an approximate time frame for fixing my car. 6 days after taking possession of my car I called for a status update. They told me they did not have my car. I called back 2 more times and the collision people went home without finding my car. Irate, I called back and asked to speak to management. The manager found my car relatively quickly. Clearly the staff did not care about the stress of me wondering if my car had been stolen. They then proceeded to take ... Read More Google - Aug 16, 2023
Worked with Jack Scmhuck on a vehicle at my shop that needed work done ASAP. He squeezed us in, kept us updated and even made us aware of a nail in the tire that they patched for us as well. Great customer service
Exiting this place to go north is always a pain. Other than that, they are fine
As satisfied owners of Acura and Honda vehicles for the past 20 years, we were in the market to replace our 2018 Honda CRV with another Honda/Acura product. We live in Ashland and wanted to do business in the community. Not only did we want to support our local dealership, but we also wanted the convenience of having our new car serviced here in town. I emailed Butler Acura in Ashland and received an immediate response from Eric, the Sales Manager. There was an Acura RDX on their lot with all of the amenities we had been seeking. Eric quoted a ... Read More Google - Jun 10, 2023
Went in and they lied about my interest rate, set up a fake phone call 2 get my rate “down” I called the bank myself to see if the interest rate they gave me was true and they said that absolutely not. They took advantage of me since I’m young and kept telling me to sign these papers when I told them I first needed to talk to my hubby, very VERY pushy and they were RUDE after I was telling them I need to talk to my hubby. Eric specifically needs to be gone.
We had someone hit us in the back at a car wash. Murphy's law, and l am a Murphy. Butler Ford fixed it like new AWESOME
There's no way that whoever is in charge of Acura dealerships knows about this place!
Always a pleasant experience.
I had a wonderful experience buying my Honda here a couple months ago. They were super friendly and I didn’t feel rushed or pressured at all. I went in to look at a car and a couple days later I drove one off the lot. If I still live in the area next time I’m in need of a vehicle, they will definitely be my first stop.
Rocky took time to teach me everything about my new MDX and all of the unique features. My wife loves her car and Rocky's expertise !!!! thank you Paula
These guys are great. They were able to fit me in when I got a flat, repaired the flat and mounted my studs. Great price and great staff, they have not done me wrong in over 15 years of business with them.
Best ever experience buying a new car!! I have bought many vehicles. Maria and Josh are the best ever!!
Scott was very knowledgeable about my MDX and it was done quickly and on time. Thank you to everyone.
This is our second Acura car. We came back to Butler because our first experience was so good. We have not been dissatisfied with our experience today. We heartily recommend this business and our salesperson, Maria Hall.
Sales person new about the Car and was a big help
Clean well run business. Very nice techs who work really hard to get you vehicle ready
I can’t say enough good things about Butler Acura. Hands down best buying experience we’ve ever had. Maria is an amazing sales person. She is professional, knowledgeable, and goes above and beyond to make your purchasing experience an enjoyable one. Tim was also equally as kind, professional, and fair through the purchasing experience. I will not go anywhere else to purchase from this point forward!! Best dealership!
We bought a new 2022 Acura MDX from Butler Acura and we couldn't be happier. We worked with Tim Hershberger and Maria Hall. We were having a difficult time finding our Acura MDX at the price we were willing to pay in the Portland area. After we contacted Tim and shared with him what we were looking for, Tim was able to provide our MDX in the exact colors and trim package we were looking for. We were also able to bargain a sales price for the vehicle that was better than what we found in the Portland area. It ... Read More Google - Apr 11, 2022
Geno is the man ! Hooked me up with a new Acura ILX and got me the best deal possible he could for me. Service was amazing and treated me like family
Went through insurance to get the side of my car repaired (got ran off the road from a drunk driver) the side of my car was repaired great. Poor communication from Ethan saying it was ready then not ready for pickup multiple times. Once I finally was able to pick my car up. Notice a long deep chip on my hood (not there before). Asked about it when I was looking over the repairs- Ethan and Auto-body managerTravis passed the buck and said it was Les Schwab who caused chip. Called Schwab to pull their video footage. Not them. Have ... Read More Google - Mar 2, 2022
Went through insurance to get the side of my car repaired (got ran off the road from a drunk driver) the side of my car was repaired great. Poor communication from Ethan saying it was ready then not ready for pickup multiple times. Once I finally was able to pick my car up. Notice a long deep chip on my hood (not there before). Asked about it when I was looking over the repairs- Ethan and Auto-body managerTravis passed the buck and said it was Les Schwab who caused chip. Called Schwab to pull their video footage. Not them. Have ... Read More DealerRater - Mar 2, 2022
I was looking to trade in my Dodge Ram for a Ford Ranger. I am so grateful for Genos help and the fact that he went to bat for me to get the best deal. I will definitely send people to see Geno should they be looking for a car. Also want to Thank Jesse in finance for all of his hard work too. I absolutely love my 2019 Ford Ranger!
Rocky and Jack made this the easiest car buying experience we have ever had with a new car purchase! They made the entire process, which can be stressful, smooth and easy!
I was looking at a car online and I called him about it and was pleased to speak with Craig he was very promising sounding about helping me get into my dream car. I went in the next morning and had the pleasure of meeting Gino S. I don’t have the best credit at the moment and I wanted to trade my car in. Gino, Tim and Jesse all got together and worked there magic to get me into my dream car. I was so appreciative for there dedication for getting me a good deal and making sure they ... Read More Google - Feb 17, 2022
Had a bizarre interaction online . I was trying to buy a $50K RDX. they treated me like I was the seller. I tried initiating the purchase online and left my phone number without email;cause they would just blow it up….story short. It was like trying to cancel aol except I was aol trying to get them to sell me a car. Salesman name Rex; hopefully my experience is limited to him, but just weird!
The Butler organization is simply the best.
Had one of the best and easiest new car purchases. Rex Cunningham went out of his way get us the best deal and trade in value. Can't say how much I appreciate the laid back no hassle car purchasing experience. Will definitely purchase another vehicle from them in the future.
Rex is very knowledgeable and friendly. My experience here was very positive and I look forward to working with Rex in the future.
Not impressed with the Ford Side. Only drove by this DEALERSHIP.
We purchased an MDX yesterday with the help of Kristine West. Were nervous because of past experience at car dealerships but we found out quickly that Kristine made it a great experience! She is very experienced, knowledgeable, and very easy to talk to and work with. There was no pressure, no game playing about price. She stayed with us through the finance phase and watched over us until we left. She offered to help us with the new car at any time after. She is a jewel!
Here's a shout-out for REX! He made two "house calls" to diagnosis and then jump-start my elderly mother's car. So helpful and polite! We really appreciated his extra service on this car, which he sold to her a few months ago.
I have bought my last 3 Acuras at Butler. They are nice and easy to work with! Great deals and selection. Scott McKirgan was very patient and personable I would highly recommend him!
Scott is the best car salesman I have ever had!! He is extremely good at his job and very trustworthy! Always calling me and keeping me updated we bought our car online and he delivered to us. so we had to trust him and our car was perfect just like he said very scary to do that but he told me everything and I love my car thanks so much!!!!!
Went in for an oil change, came out with a new previously owned car!
.. That is, within 24hrs!
5 stars to observant Scott McKirgan who made my car search I hadn’t even started yet, a smooth and positive experience. Scott took his time to meet all my questions and come to an agreement I could afford. He is not ‘one of those pushy salesman’ I’d walk away from, but kind mannered with an open ear.
Thank you Scott I am grateful for this experience. 5 Stars to you!
This was my first experience with the dealership side of Butler. For ... Read More Google - Jun 5, 2021
Rex Cunningham is one of the most helpful salesman that I’ve had a pleasure in dealing with. He is a consummate professional with adroit reflexes to make sure that all your questions are answered. The vehicle was ready as promised and goes out of his way to make sure that everything is precise and to your specifications. He is very knowledgeable about the Acura MDX and recommend him to anyone of my friends.
I just bought my 2nd car in 2 years from Rex Cunningham at Butler Acura. Best car salesman I have ever dealt with. He is extremely good at his job and very trustworthy! I do not like dealing with car salesmen but Rex makes it a very pleasant experience. Not your normal, pushy salesman. If they don’t have what you’re looking for Rex will find it. I will go to him again!!!
Scott was the best salesman I've ever dealt with. We got exactly what we were looking for. The financing was fast and easy. They even had someone full of information that showrd us how to use all the fancy buttons, Christine, I think. Such a great experience.
Scott was very patient and worked with me to get the car I wanted at the price I could afford. Tonya was also helpful with the final paperwork and settling the deal. All in all a relaxed and satisfying experience.
I want to give a shout out to Scott McKirgan at Butler Acura. I went in to upgrade my 2016 Acura MDX to the 2021 Acura RDX and I was not disappointed. Scott was calm, explained all the features of the car and was kind through the whole process. No pushy salesman here! I was in and out in less time than expected, and he followed up a few days later. I have been working with Butler Acura for the last few years and have always had positive experiences with all of the staff. Thank you Scott for your excellent customer service!
I bought a Kia and will never have my services done at Kia 😡 I AM LOYAL TO BUTLER ACURA 😃
Knowledgable and enthusiastic. While the whole process took way too long (the automobile industry has never figured out that this is a major problem and deters potential customers from visiting) this was not Olivia's problem, she is quick and responsive.
I took my 19 year old Acura in for a recall repair and an oil change. That work was fine, but they (service department) told me the back brakes were in terrible shape, there was a serious oil leak, etc. See the attached photo of the list of "concerns". The estimated repairs would cost more than the car is worth. The next day, I took a look at the car myself. The back brakes are fine!!! And, if there is an oil leak, it's tiny. I don't trust any of this. It smells like they are just ... Read More Google - Oct 31, 2020
While the repair was affordable and completed on time I felt disrespected by the service manager Scott.
He said to me he called the former owner to get my phone # which puzzled me because he had already called me 2x... Like he was fishing for something then i called the former owner and she had Not received a call from him. I found out later he lied to me! That was disturbing, Why would you call the previous owner when you already had my #? And why would you tell me you called her? Something stinks. I spent 2000+ dollars and it ... Read More DealerRater - Aug 12, 2020
A great experience all around! Fantastic Toyota Camry! Thank you Geno for superb service that continues to this day! Everybody at Butler was great! Truly enjoyable
My service time was quick and efficient. The employees offered me a ride anywhere, snacks, and drinks while I waiting. They were very accommodating. I will return for future work on my car.
My car had its alternator go out and Scott had it fixed the very next morning, I'm so impressed with his service. Thank you!
The service department always strives for excellence. From setting the appointment, to check-in, loaner car and the actual service, they are amazing. I wish all companies paid attention to their customers like this.
We are very happy with the quality of customer service that has been maintained at this dealership over the years. We were just getting the oil changed but we’re treated like we were someone special.
Very knowledgeable salesman, really knows his vehicles. Vehicles were well presented and exactly as described. All staff were friendly, personable and very helpful. One area that could be improved: electronic sales. For individuals that do not live in the Ashland/Medford area and want an Acura, being able to complete most of the paperwork, negotiations, etc. over email/texts would be very helpful and a time saver. Terry
DO NOT TRUST BUTLER AUTO!! THEY WILL SCREW YOU AND THEN IGNORE IT I EMAILED THE OWNER ABOUT THE HORRIBLE EXPERIENCE AND THE BROKE DOWN SO CALLED CERTIFIED USED CARS!!! I NEVER GOT A RESPONSE!!! SERIOUSLY I have spoken to you Chris Hancock and I've contacted the owner directly. I have had no resolution.
Bought an Acura for my daughter for college. Kristine and Rex were very helpful, but not pushy. They even delivered the car to my daughter at the airport when she flew home. Great experience overall.
Brought my 2014 MDX in for annual fix-up and "recall" -- thought it would take a couple of days -- Scott and company had it back the same day. Everything spic and span, and humming along fine. Thank you!
I have an Acura now along with two Ford Explorers before that were all serviced at the Butler dealership in Ashland. In all cases the service that was provided was excellent. I can depend on Butler. Thank you.
Scott was helpful, my car was taken in and finished in a satisfactory time. I appreciate the coffee in the waiting room. One complaint that I have mentioned before, I like using the coupons that I am sent, but the heavy colored ink ads that I don't care about print out and waste my printer ink.
I have always received excellent service, especially from Service Representatives Joe and now Scott. They are friendly, knowledgeable, and helpful. And I have never had any problem with repairs.
set up an appointment for a recall service maintanance . Very good service, was done on time and people and service manager were very friendly and courteous. he even explained what was done and why.
The collision people were good, the service people were great, the renatal person is unhappy. It makes for an uneven experience. This is unfortunate and could easily be remedied.
I am very pleased with the they handle their costumers, they are always friendly and very courteous. I would recommend them to anyone who might be in the market for a new or used car.
They will tell you that something is wrong and it's not.. just to get your money
I purchased my Acura in 2017 and have been pleasantly surprised at every service visit by the quality of the customer service. Always do a good job for a fair price.
Butler Acura has always been there for us. The service managers have become friends with a difference: their smiles and courtesy are backed up by ensuring that the quality of service remains high, year after year. Their recommendations for servicing our 2010 RDX always keep an eye on the cost. When asked to inspect one area, they throw in adjacent areas at no cost. Everyone strives to provide what we need. I've never seen anyone pass the buck when we've reported problems.
It was my first visit to Butler Acura and Alissa was kind enough to get me in right away for my service before our upcoming road trip. Scott was so gracious, by the time I left I felt so well cared for. I will definitely be coming back to Butler for my auto care.
I have leased my last 4 MDXs from this dealership--the last three with the same sales manager and the last two with the same salesperson. It is rare in the car business to have this kind of continuity and it makes for very pleasant transactions! They contact me when I qualify to terminate the lease early and they make it painless to step into the new vehicle. There is nothing quite like doing business with a family owned business.
It's always a pleasure to go have the oil changed on our 2018 RDX. They perform a complete inspection which is a long list of items to make sure the car is working in tip-top condition. We so like going there. All the service people are so polite and very helpful. Such a pleasure! Also Rex (Cunningham) always stops by to make sure we don't have any issues with the RXD - gee a salesman that does follow-up how great is that!!!!
They are always willing to help there customers with a smile on their faces, plus they treat their customers very well and are able to answer any question that is given to them. I would recommend them to anyone who might be in the market for a car weather it is new or used for they stand by what they sell. They are an amazing group of people from sales to service. absolutely just love them all
New service manager Scott was knowledgable. Pleasant helpful an suggested things that needed to be checked. Came an showed me filters that needed replacement an got my approval before continuing. This Acura staff an dealership I have used for the life of my car..... an it has always been awesome. Joe Butterfield was the absolute greatest an I know Scott will be just a great. Wonderful service an staff.
We arrived early and our car was taken in right away and the work completed early too. We always experience great support and service. Thank you.
Rex Cunningham is professional, friendly and very knowledgeable. This was our third Acura and I would recommend the vehicle and the dealership to anyone. Brent, Rex and Joe from the service department are wonderful to work with. In fact everyone at the dealership is very friendly and courteous. Makes the experience nice.
Bulter Acura has been servicing my Acura since it was purchased from them. It's generally easy to get an appointment at a time convenient for me; the personnel are friendly and the waiting room comfortable.
I would recommend Butler Acura to anybody wanting to purchase an Acura. I worked with Rob Lucey, Rex, Brent and Scott in the service Department. All of them were helpful and made the experience pleasant.
I couldn't have had a BETTER car buying experience! Thank's to your team for great customer care an EXCEPTIONAL staff that made it so easy!
I would prefer to be alerted to the items requiring PRIORITY action while the car is still in service so we could clear those deficions before being released. Now I have to take a trip with a battery that is questionable.
I would recommend Butler Automotive Group to anyone who’s looking for a vehicle. They are professional, pleasant and not pushy. I live in Roseburg and it was definitely worth the drive. The sales person who I dealt with was Rex Cunningham. He is very knowledgeable and has upmost integrity.
The salespeople were knowledgeable and helpful. No high pressure selling tactics. I enjoyed the car buying experience and shop there again for my next vehicle.
Our car was due for it’s first check-up. They were friendly, quick and thorough. They even welcomed our pooches with open arms. Joe Butterfield is very good at his job. We more than likely will drive down from Sutherlin for our service needs.
Arrived at my appointment time a few minutes early. Joe processed me immediately. Estimated time was right on. Visited some with Rob, whom I had dealt with when purchasing new. Rob has been most helpful since and before the sale. Cannot say enough good words concerning him. Have visited with Mr. Moss. Very congenial as was Mike Miller on a short visit. So far my experiences with Butler Ford-Acura has been wonderful!
We had our Honda Ridgeline serviced yesterday. Waited in a comfortable waiting room and was provided updates by Joe Butterfield. He explained everything when completed and escorted me to my truck.
I highly recommend buying an automobile from Rex Cunningham and Brent Waler. Excellent experience. Regarding your question below as to being introduced to the Service Department, we have worked with Joe Butterfield for years with our previous Acura MDX and can't say enough good about him and your staff.
